Frequently asked questions

General

Where do the profits go?

All the profits made as a result of your purchase will go to one of the many charities that we support - simple as that! To find out more, click here.

Do I need to have a PayPal account?

If you do not have a PayPal account then do not worry! You can press 'checkout out - pay without PayPal account' on your basket page to order without a PayPal account.

How do I add items to my basket?

Once you have found the Tear that you desire, click the 'buy now' button. You will then be redirected to your basket. If you then wish to add other items to your basket, click the 'continue now' button on the top right of the screen to continue shopping!

Contact and address

The best way to get in contact is by chatting to me live using the chat button on the bottom left of your screen on this page. Alternatively you can email any queries to info@rhinotears.org and I will get back to you as soon as possible. For urgent issues, phone me on my mobile +44 77699 07372.

Postage & Packaging

How much does shipping cost?

Shipping costs a flat rate of £3.50 for all order sizes and customers around the globe. Any questions do email me at info@rhinotears.org.

How long does shipping take?

As I am small outfit, shipping time can be variable depending on supply and demand. If you are located in the United Kingdom then you can expect your Tears to be with you within a week. For overseas customers, the delivery length will be variable and I will be in contact to discuss this with you.

What packaging does my Tear come in?

Every Rhino Tear comes in its own special Rhino Tears box, accompanied with a card and a leaflet - photos of which can be found throughout the shop pages.

The jewellery

What is the Rhino Tear 'with no chain'?

If you are ordering a Rhino Tear with 'no chain', then you will receive a Tear on a leather band. You can then either wear the Tear on the leather band or take it off and add it to your own chain - the choice is yours!

Can I get different length chains for the pendants?

For the silver Tears, the only chain lengths available are 16 inches and 20 inches. For the gold Tears, the only chain lengths available are 16 inches and 18 inches. If you wish to you use your own chain, you can order a Tear with no chain.

Can I customise my Tear?

In some cases I will be able to accommodate for changes requested - this can include requests such as customising the size of the bangle or making a diamond encrusted pendant. Of course some requests may not be possible, but will be investigated to determine feasibility.

Please note that customised jewellery may be subjected to increased cost and longer delivery time. Do send me a live message using the button on the bottom left of your screen or email me at info@rhinotears.org for more info.

Do chat to us live using the button on the bottom left of your screen.